I booked the Mercure Telford Centre Hotel for our weekend at Cal Mah (a Stargate convention) months ahead of the event through hotels.com, which turned out to be a massive mistake. hotels.com failed to inform the hotel that I required a room with disabled access, meaning we ended up in a standard room. This made the weekend much harder than I’d been prepared for. I’ve since raised the issue with hotels.com and they’ve issued me with a voucher to use against my next booking.
The hotel was nice and the staff were absolutely lovely. They tried their best to lighten the load, though as all the accessible rooms were booked, there was only so much they could do. But they made sure there was someone to give me a hand getting breakfast, and ensured I had help with the rather heavy fire doors.
There is a disabled toilet on the ground floor, which is what H ended up. I think my only complaint here is that the timer on the lights needs to be extended as it kept going off on us!
Despite the room being somewhat small, it would have been suitable for us the previous year. The bed was very comfortable and we both slept well. Everywhere was clean and tidy.
There’s not much more I can say this time around. Not being in an accessible room definitely impacted on our enjoyment of the weekend, yet it was in no way the fault of the hotel staff. We are booked for next year and, as I’d made this prior to this visit, I double-checked with the floor manager. Again, hotels.com had not passed on the information that I’d requested an accessible room, but there were rooms available, so the booking was changed there and then.
My take away from the whole experience is to not rely on a checked box and ring the hotel to confirm the right room has been booked. I’m hoping our visit in May 2020 results in a far more positive review.